Privacy Policy


Effective date: May, 2026

Coachman Roadside Assistance respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we may share it, and how you can contact us with privacy questions.

Information We Collect

We may collect information you provide directly, including:

  • Name.

  • Phone number.

  • Email address.

  • Mailing or billing address.

  • Vehicle information.

  • Service location.

  • Membership information.

  • Payment and billing details.

  • Service request details.

  • Photos, notes, or messages you send to us.

  • Communications with our team.

We may also collect basic website and device information, such as browser type, pages visited, form submissions, referral source, and general analytics information.

How We Use Information

We may use information to:

  • Provide roadside assistance services.

  • Manage memberships.

  • Process payments.

  • Communicate with customers.

  • Send service updates.

  • Respond to questions and support requests.

  • Send promotional messages when permitted.

  • Improve our website, services, and customer experience.

  • Prevent fraud, misuse, or unsafe activity.

  • Maintain business records.

  • Comply with legal, insurance, tax, and operational requirements.

Location and Vehicle Information

Roadside assistance requires location and vehicle information. We use this information to understand where service is needed, identify the vehicle, dispatch assistance, communicate with the customer, document service, and manage safety.

Payment Information

Payments may be processed by third-party payment processors. Coachman Roadside Assistance does not control every aspect of third-party payment processing. Your payment information may also be subject to the payment processor’s privacy policy and terms.

SMS and Email Communications

We may use your phone number and email address to send service updates, membership notices, account messages, billing notices, customer support messages, and promotional messages when permitted.

You can opt out of promotional text messages by replying STOP. You can unsubscribe from promotional emails using the unsubscribe link in the email.

How We Share Information

We may share information with:

  • Payment processors.

  • Website hosting providers.

  • Dispatch, scheduling, mapping, communication, email, and SMS providers.

  • Contractors, drivers, or service providers involved in fulfilling a request.

  • Insurance providers, legal advisors, or claims representatives when needed.

  • Government, law enforcement, or regulatory authorities when required by law.

  • Business advisors or service providers who help us operate the business.

We do not sell customer information as a core part of our business.

Data Retention

We keep information for as long as reasonably needed to provide services, manage memberships, maintain records, resolve disputes, support insurance or legal needs, prevent fraud, and comply with business, tax, legal, and operational requirements.

Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no website, system, payment method, email, or mobile communication is completely secure.

Children’s Privacy

Our services are not directed to children under 15. We do not knowingly collect personal information from children under 15.

Third-Party Links and Tools

Our website may link to third-party websites or use third-party tools. We are not responsible for the privacy practices, content, or security of third-party websites, platforms, or providers.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a new effective date.